Frequently Asked Questions

GENERAL
Where can I buy Toty in Europe?

You can currently find our products at Douglas, Druni, and WOW, both in physical stores and on their online platforms.

Find your nearest store on our store map .
Do you have your own online store?

We don't currently sell directly from toty.com in Europe. However, you can discover and purchase our products at the official retailers listed above.
Which countries do you ship to?

Our retailers, such as Douglas and Druni, ship to much of Europe. We recommend checking their shipping terms directly on their websites for more details.
Where can I see the products and learn more about them?

On our website eu.toty.com you can learn more about each product, its benefits, ingredients, and usage tips, even if they are sold through retailers.
Are they suitable for sensitive skin?

Yes, our products are dermatologically tested and formulated to be gentle even on sensitive skin. Still, every skin is unique—if you have any doubts, test on a small area first and/or consult your dermatologist.
Do you have a loyalty program or promotions?

Toty doesn't have a points program in Europe, but we encourage you to check out the active promotions at Douglas, Druni, or WOW, as they often launch exclusive offers or special packages.

ABOUT OUR PRODUCTS
What does it mean when your makeup has SPF 50?

Our makeup products not only enhance your skin's beauty, they also protect your skin from the sun with a high level of SPF. Ideal for taking care of your skin every day without sacrificing your glow.
Are Toty products approved for sale in Europe?

Yes! All our products are registered and comply with current European cosmetic regulations (CPNP).
Where are the products manufactured?

Yes, we develop and manufacture our products in Spain, meeting the highest standards of cosmetic quality and safety.

QUESTIONS ABOUT OUR PRODUCTS

Ilumina CC Cream SPF 50
What coverage does Ilumina CC Cream SPF50 offer?

It offers buildable medium coverage, unifying skin tone and naturally correcting imperfections.
Is it suitable for all skin types?

Yes, its lightweight, non-comedogenic formula is suitable for all skin types, including sensitive skin.
How does it protect from the sun?

It has SPF 50 and broad spectrum protection against UVA and UVB, helping to prevent sun damage and premature aging.
Does it contain fragrances or irritating ingredients?

No, it is formulated without artificial fragrances or harsh ingredients.

Ilumina CC Creamy Compact SPF 50
What type of coverage do you have?

It offers medium, buildable coverage, unifying skin tone and correcting imperfections without feeling heavy.
Is it suitable for all skin types?

Yes, its lightweight, non-comedogenic formula is suitable for all skin types, including sensitive skin.
How does it protect from the sun?

It has SPF 50 and broad spectrum protection against UVA and UVB, helping to prevent sun damage and premature aging.
Does it contain fragrances or irritating ingredients?

No, it is formulated without artificial fragrances or harsh ingredients.
How is it applied?

Use the included sponge or a brush to apply the product with light touches, blending from the center of the face outwards.

Transforma AHA Serum
What is Transforma AHA and what is it used for?

It is an exfoliating treatment with Alpha Hydroxy Acids (AHA) that helps renew the skin, improve texture and provide luminosity.
What skin type is it suitable for?

It's suitable for all skin types, but if you have sensitive skin, we recommend introducing it gradually into your routine to avoid irritation.

Please see our application protocol on the product page.
What benefits does it have?

• Gently exfoliates for smoother, more even skin.
• Promotes cell renewal and improves luminosity.
• Helps reduce the appearance of spots and fine lines.
How often should I use it?

It will depend on your skin type and tolerance:

• Normal to oily skin: You can use it 3-5 times a week.
• Sensitive skin: Start with 1-2 times per week and gradually increase.

We recommend following our usage protocol. You can find it on the product page.
Can I use it during the day?

We recommend including it in your nighttime routine. If you use it in your daytime routine, we always recommend pairing it with a broad-spectrum sunscreen (minimum SPF 50), as AHAs can increase your skin's sensitivity to the sun.
Can I combine it with other active ingredients?

Avoid combining it in the same routine with products containing retinol, pure vitamin C, or physical exfoliants to prevent irritation.
Does it contain fragrance or alcohol?

No, its formula is designed without artificial fragrances or harsh alcohols.
Can it cause irritation or peeling?

You may experience a slight tingling sensation upon application, which is normal. If you experience persistent irritation, reduce the frequency of use.
Is it suitable for pregnant women?

Consult your dermatologist before using it during pregnancy or breastfeeding.

Essential Cleanser
Does it have fragrance or irritating ingredients?

No, its formula is free of artificial fragrances and is designed to be gentle and non-irritating. It is suitable for all skin types, including sensitive skin.
Can I use it if I have acne or oily skin?

Yes, its formula helps eliminate impurities and excess oil without being aggressive.
Does it remove makeup?

Yes, it removes light makeup. For waterproof or long-lasting makeup, it's recommended to double cleanse using a makeup remover beforehand.